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Terms and Conditions

Last updated: 25/08/2026

The website quintinhasilvestre.pt is operated by:

João Paulo Henriques Tavares, Sociedade Unipessoal Lda
Trade name: Quintinha Silvestre
NIPC: 515446793
Business registration: registered with the Tondela Commercial Registry Office
National Tourism Registry (RNET): No. 10359
Address: Rua Nova, nº 10, 3460-327 Mouraz, Tondela
Email: quintinhasilvestre@outlook.pt
Phone: +351 933 674 835 (cost of a call to the national mobile network)

Subject

These Terms and Conditions govern access to, browsing of, and use of the quintinhasilvestre.pt website.

The website is institutional and informational in nature, designed to present the company, its services, its portfolio, and its contact information, as well as to receive contact requests and requests for quotes.

Requests for information about events

The website provides a contact form for requests for information about events, general availability, or other inquiries. Submitting this form does not, in and of itself, constitute a reservation, contractual acceptance, or binding commitment. The holding of any event will always depend on subsequent contact between the parties and, where applicable, on a proposal, quote, or specific confirmation.

Online booking engine and payments

To check availability and make accommodation reservations, the website redirects users to an online booking engine provided by Hotelier101, through which payments are also processed using a payment gateway provided by Stripe.

The booking engine and payment gateway are operated by third parties that are technically independent from the quintinhasilvestre.pt website; these third parties have their own terms of use and privacy policies, which the user should review before completing the booking.

The price of the stay, the payment terms (including any deposit or prepayment), the cancellation and refund policy, and the rules for check-in, check-out, and use of the accommodation are presented to the user in the booking engine at the time of booking and are considered an integral part of the accommodation contract entered into between the user and João Paulo Henriques Tavares, Sociedade Unipessoal Lda.

Pursuant to Article 17(1)(k) of Decree-Law No. 24/2014, of February 14, contracts for the provision of lodging services—when they specify a particular date or period of performance—are excluded from the right of free termination applicable to distance contracts. Thus, once the reservation is confirmed, the user does not have the 14-day period to freely withdraw from the contract, although the cancellation policy displayed on the booking engine may provide for more favorable terms.

João Paulo Henriques Tavares, Sociedade Unipessoal Lda does not have access to or store the data of the card or payment method used; the processing of the payment is the sole responsibility of the contracted payment gateway.

Use of the Website

The user agrees to use the website in a lawful and responsible manner and in accordance with applicable law.

In particular, the following are prohibited:

  • use the website for unlawful, abusive, offensive, or fraudulent purposes;
  • attempting to access restricted areas, servers, or systems belonging to João Paulo Henriques Tavares, Sociedade Unipessoal Lda without authorization;
  • introduce viruses, malware, malicious scripts, or any other means likely to compromise the security or operation of the website;
  • use the forms to send false, abusive, misleading, or spam messages.

Information provided

João Paulo Henriques Tavares, Sociedade Unipessoal Lda. strives to ensure that the information provided on the website is accurate, up-to-date, and useful. However, it does not guarantee that all content is always complete, accurate, up-to-date, or free of errors.

The information contained on this website is provided for informational and general commercial purposes only and does not replace the need for direct confirmation from João Paulo Henriques Tavares, Sociedade Unipessoal Lda whenever a specific proposal, quote, specific terms of service, or operational availability is involved.

Contact and Quote Requests

The forms available on the website are intended solely to facilitate contact with João Paulo Henriques Tavares, Sociedade Unipessoal Lda.

Submitting a form does not guarantee an immediate response, acceptance of a proposal, or the contracting of any service.

João Paulo Henriques Tavares, Sociedade Unipessoal Lda reserves the right not to process requests that are manifestly abusive, incomplete, false, or inconsistent with its business activities.

Intellectual Property

All content on this website, including text, images, photographs, graphic elements, logos, trademarks, design, structure, and other content, unless otherwise indicated, belongs to João Paulo Henriques Tavares, Sociedade Unipessoal Lda, or is used with proper authorization.

The reproduction, distribution, modification, public communication, or any other use of the website’s content is prohibited without prior written authorization from João Paulo Henriques Tavares, Sociedade Unipessoal Lda, except in cases permitted by law.

Links to third-party websites

The website may contain links to third-party websites, including social media sites or external platforms. João Paulo Henriques Tavares, Sociedade Unipessoal Lda does not control nor assume responsibility for the content, policies, practices, or operation of these websites.

Data Protection and Cookies

Use of this website may involve the processing of personal data, in accordance with Privacy and Cookie Policy available on the website. The use of the booking engine and payment gateway also involves the processing of personal data by these third parties, in accordance with their respective privacy policies, as described in the website’s Privacy and Cookies Policy.

Consumer Complaints and Dispute Resolution

In the event of a complaint, the user may contact João Paulo Henriques Tavares, Sociedade Unipessoal Lda via email at quintinhasilvestre@outlook.pt or use the online Complaints Form available on the website.

In the event of a dispute, consumers may turn to an Alternative Dispute Resolution (ADR) body. Under Law No. 144/2015 of September 8, in the event of a dispute, consumers may turn to a Consumer Dispute Arbitration Center. In Portugal, the following bodies are available:

  • CNIACC – National Center for Information and Arbitration of Consumer Disputes — www.cniacc.pt
  • CACCL – Lisbon Center for the Arbitration of Consumer Disputes — www.centroarbitragemlisboa.pt
  • CICAP – Porto Consumer Information and Arbitration Center — www.cicap.pt
  • CIAB – Center for Consumer Information, Mediation, and Arbitration (Braga) — www.ciab.pt
  • CIMAAL – Algarve Center for Consumer Information, Mediation, and Arbitration — www.cimaal.pt
  • CARC – Coimbra Region Consumer Dispute Arbitration Center — www.centrodearbitragemdecoimbra.com

The complete list of RAL-accredited organizations in Portugal is available at www.consumidor.gov.pt.

For e-commerce disputes, consumers can also consult the European Online Dispute Resolution Platform (ODR platform), available at: https://consumer-redress.ec.europa.eu/index_en.

Changes

João Paulo Henriques Tavares, Sociedade Unipessoal Lda reserves the right to modify, update, or remove, at any time and without prior notice, content from the website, as well as these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by Portuguese law.

In the event of a dispute, Portuguese law shall apply, without prejudice to any mandatory consumer protection provisions that may be applicable.

Quintinha Silvestre
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